Privacy Policy
Effective July 31, 2026
Higher Ground Outdoor Living Inc. (“Higher Ground,” “we,” “us,” or “our”) respects your privacy. This policy explains the information we collect through our website and business interactions, how we use it, and the choices available to you.
Information We Collect
We may collect information you provide directly, including:
- First and last name
- Phone number and email address
- Project address, city, and ZIP code
- Project descriptions, preferences, photographs, and other project details
- Consultation, estimate, proposal, contract, scheduling, payment, and customer-service information
We may also collect limited technical information when you use our website, such as IP address, browser and device information, pages visited, referring source, and interaction data collected through cookies and analytics tools.
How We Use Information
We use information to respond to inquiries; review and qualify project requests; schedule consultations; prepare estimates, proposals, and contracts; provide project and customer-service communications; process authorized payments; operate our CRM and business systems; maintain security; comply with law; and understand and improve our website and services.
Information Sharing
We do not sell personal information. We may share information only with service providers that help us operate our business, such as website hosting, email, SMS, CRM, scheduling, analytics, document, payment, accounting, and project-service providers. These providers receive information only as reasonably necessary to perform services for Higher Ground or as required by law.
We may also disclose information when reasonably necessary to comply with law, protect rights or safety, investigate misuse, or complete a business transaction subject to appropriate privacy protections.
Text Messages
If you provide consent, Higher Ground may send informational text messages related to your project inquiry, consultation scheduling, appointment reminders, project updates, and customer service. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for assistance.
Cookies and Analytics
Our website may use cookies, pixels, and analytics services to operate correctly, remember preferences, measure traffic and conversions, and improve user experience. You can limit cookies through your browser settings, although some website features may not function as intended.
Data Security and Retention
We use reasonable administrative, technical, and organizational safeguards appropriate to the information we maintain. No internet transmission or storage system can be guaranteed completely secure. We retain information for as long as reasonably necessary for the purposes described above, our business records, warranty and project administration, dispute resolution, and legal obligations.
Your Choices and Rights
You may ask to access, correct, or delete personal information you provided, subject to legal and legitimate business-record requirements. You may opt out of text messages by replying STOP and may request changes to email communications by contacting us. You may also manage cookies through your browser settings.
Children’s Privacy
Our website and services are intended for homeowners and other adults and are not directed to children under 13. We do not knowingly collect personal information from children under 13.
Changes to This Policy
We may update this policy as our services or legal obligations change. The effective date above identifies the current version.
Contact Us
Higher Ground Outdoor Living Inc.
10521 Washam Potts Road
Cornelius, North Carolina 28031
Phone: (980) 322-4425
Email: [email protected]